Privacy policy
Last updated July 21, 2026
This policy explains what happens to your information when you visit this website or ask us for a walkthrough. It is written by Good IT Ltd. ("we", "us"), the company behind Triage IT.
This policy covers this website only. If you become a client, the handling of your service desk data is covered by your service agreement and the section below on client data.
What we collect when you visit
Nothing you type, because there is nothing to type. The site has no forms, no sign-up, and no tracking pixels.
Two things do happen in your own browser:
- Your light or dark preference is saved in your browser's local storage so the page looks the same next time. It never leaves your device, and clearing your browser data removes it.
- Standard server logs. Our host, EZP.net, records the usual technical details of a request: IP address, browser type, page requested, and time. These are used to keep the site running and secure, and are kept for 30 days.
We do not use advertising cookies, and we do not sell or share anything for advertising.
Cookies
This site sets no cookies. The theme preference described above uses local storage, which is a similar technology but is only read by this site and is never sent to a server. Because nothing here is used for tracking or advertising, no cookie banner is required.
Adding analytics, a chat widget, an embedded video, or a booking form will change this. Any of those need this section updated, and most need consent before they load.
When you contact us
If you email us or book a walkthrough, we collect what you send: usually your name, email address, company, and whatever you tell us about your service desk. We use it to reply, to run the walkthrough, and to follow up about working together. We do not use it for anything else and we do not pass it to anyone outside the suppliers listed below.
We keep enquiry correspondence for two years and then delete it. Ask us sooner and we will delete it sooner.
Client data
Triage IT works inside a client's own systems. When we run it for you, we handle the tickets, contact details, and device information already in your ticketing system and your RMM. In that arrangement:
- The data stays yours. We process it on your instructions, not for our own purposes.
- We do not use your data to train a general purpose AI model.
- Details of storage location, retention, security measures, sub-processors, and breach notification are set out in your service agreement and its data processing terms.
Ticket text is processed by Google Gemini, under terms that do not permit training on it. A client can ask for a different AI provider to be configured for their tickets; we require the same bar on training before we agree to one.
Who else sees your information
We use these suppliers, and only for the purposes described:
- EZP.net, to serve this website.
- Microsoft 365, to send and receive our email.
- Google Gemini, to process ticket text for clients using Triage IT.
Some of these store data outside Canada, including in the United States. That means it may be accessible to foreign authorities under the laws that apply there. We choose suppliers who commit to appropriate protection, and your service agreement records the specifics.
Your rights
Under Canadian privacy law, and equivalent rules elsewhere, you can ask us to:
- tell you what personal information we hold about you;
- correct it if it is wrong;
- delete it, where we have no obligation to keep it;
- stop using it for a particular purpose.
Email matt@goodit.ca and we will respond within 30 days. There is no charge. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or to the regulator in your own country.
Security
We protect information with access controls and encryption in transit. No system is perfect. If a breach affects you, we will tell you and the relevant regulator as the law requires.
Children
This site is aimed at businesses. We do not knowingly collect information from anyone under 16.
Changes
If we change this policy we will update the date at the top. Material changes affecting clients will also be sent to you directly.
Contact
- Company
- Good IT Ltd.
- Registered address
- 269 Bernard Ave #202A, Kelowna, BC V1Y 6N2
- Business number
- 749209821
- Privacy contact
- matt@goodit.ca